FAQ (Frequently Asked Questions) / Help

• Shipping & Delivery
• Returns & Replacements
• Online Ordering
• Payment Options
• My Order Status
• Updating My Account Information

Shipping & Delivery

Shipping Information:

Our Standard Shipping is handled with UPS Ground or USPS.

Shipping Charges:

Flat rate shipping of $4.99 will be applied to your order if the order is being shipped to any of the 48 contiguous states. Actual shipping cost apply to other areas.

Delivery Information:

Delivery time for orders in the contiguous US is 3-7 business days.

Return Information

Returns & Exchanges

In-Store Purchases: If you purchase XBALM products from a retail store, you should refer to that store’s return policies and contact them directly for specific information. XBALM.com Purchases: Unfortunately, we’re not able to offer returns or exchanges for XBALM.com purchases.

Damaged Items

When you receive your items, please inspect the package for any damage that may have occurred during shipment. It is normal for the box to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at [email protected]. To help resolve the issue, we’ll need your order number, email address, shipping address, and phone number. Please be sure to retain the shipping box, packing materials, and damaged items in case we need to provide them to the carrier as proof of damage during transit.

Shipping Errors

We want to make sure you receive exactly what you ordered, so if you receive an incorrect item, we’ll work to correct the error as quickly as possible. Please contact us right away at [email protected].

Online Ordering

To make ordering from XBalm.com easier, we have installed an ecommerce shopping cart system. To order any of our items, simply click on the 'Add to Cart' button for any wanted items. After you have added all the items that you want, click on 'Proceed to Checkout' and complete your order.
You may always review the items in your shopping cart at ay time by clicking the shopping icon.
Thank you for shopping Xbalm.com!

Payment Options

What are my payment choices?

During the checkout process you may choose any of our current payment options and continue to place your order. Those include Visa / Mastercard / Discover / American Express secure credit card payment and PayPal secure payment. Please note that we will not ship your order until payment has been received.

My Order Status

You can always log in to 'My Account' to view the status of your order 24 hours a day, 7 days a week. We do try to update your account with the correct shipping/processing information. If you need further details or require additional help with your order, please email us at [email protected].

Updating Account Information

Located at the bottom of your screen, you may click on MY ACCOUNT to log in to your Xbalm.com account and change any of your information including name, contact email, contact phone, billing information and shipping information.

If the you didn’t find the information you were looking for in the above descriptions, please feel free to reach out to us any time. We’re grateful for the opportunity to address any concerns with your XBALM purchase. You can email us at [email protected] or call us at 1-801-809-3766.